Privacy Policy

Introduction

Mindstate Learning is a training name of Mindstate Psychology Pty Ltd (ACN 622 297 705). This document describes the privacy policy of Mindstate Psychology Pty Ltd (“Mindstate Psychology”, “Mindstate”, “we”, “us”, “our”) when trading as Mindstate Learning (“Mindstate Learning”), including for the Mindstate Learning website and any marketing activities.

As the legal entity, Mindstate Psychology is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Collection and Use of Information

Mindstate Learning must collect your personal and financial information to provide our services (including professional development through online workshops, live webinars, professional supervision and other services). The information we collect fits into one of two categories:

• Personally Identifiable Information – This is information you explicitly provide so that we can maintain our administrative records, provide you with access to our services, and send you newsletters emails which you have subscribed to. This information includes your name, address, contact details, billing, and financial information. We collect this information when you engage directly with our services, such as creating an account, signing up for a newsletter, or purchasing a product.
• Aggerate Information – This information is not personally identifiable information and includes technological information (access device, country of origin, time of access, etc). This information is collected through the use of aggerate tools, such as tracking pixels on the Mindstate Learning website.

Storage of Information

Mindstate Psychology Pty Ltd, as the legal entity for Mindstate Learning, is responsible for managing any personal information. We follow the Australian Privacy Principles and Australian Cyber Security Centre recommendations to ensure safe and secure storage of information. Please contact Mindstate Learning’s administration for issues regarding the maintenance of administrative records, including making any changes.

To the best of our knowledge, the computer systems used for administration are based in Australia, encrypted, and protected. Personal information is not disclosed to overseas or Australian recipients unless the user consents or such disclosure is otherwise required by law. Your personal information will never be used, sold, rented, or disclosed for any purpose other than to provide our services in accordance with the consent gained.

Mindstate Learning regularly undertakes audits and implements security defences to ensure that your information remains protected. If unauthorised access, disclosure or loss of a user’s personal information occurs, Mindstate Learning will activate our cyber incident response plan and use all reasonable endeavours to minimise any risk of consequential harm. If there is a risk of consequential harm, Mindstate will notify you in accordance with the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988).

Disclosure of Information

Mindstate Learning may be required to disclose personal information to third parties. Disclosure may include, but is not limited to debt collection, external audits and accounting, insurance purposes, and similarly related tasks. Only the minimum required information will be disclosed when released for these purposes. Where the disclosure contains personally identifiable information, Mindstate Learning will endeavour to seek your consent prior to such disclosure. 

Requesting Access to your Personal Information

Any request to access your personal record must be made in writing and addressed to Mindstate Learning. Be aware that you may be charged a fee (including for photocopying) for Mindstate Learning to provide you with a copy of any information requested. Please ask for details when you make your request, as you will be solely liable for any associated costs. 

Be aware that Mindstate Learning cannot provide information that is not kept as part of your file. For example, feedback provided via anonymised forms or analytics data from our website is not personally identifiable, and as such, Mindstate Learning cannot provide you with a copy of that information.

Website and Social Media

Mindstate Learning may collect anonymised, aggerate data when you access or interact with websites, social media pages, marketing campaigns or other digital services owned and operated by Mindstate Psychology Pty Ltd.

This includes data like the number of visitors or clicks, search terms, how long a page was viewed for, the region and country of the visitor, or the type of device. This does not include personal or individually identifiable information such as IP addresses, specific locations (suburb or address), names, or email addresses.

This data is collected through Google Analytics (when interacting with the Mindstate Learning Website or Google Ads), Microsoft Clarity (when interacting with the Mindstate Learning Website) and Meta Business Suite (when interacting with Facebook or Instagram pages or ads). This data may be collected through cookies, web beacons, or similar technologies.

Mindstate Learning only uses this data to understand how individuals:

• access and use our digital services in order to improve them.
• interact with digital marketing campaigns in order to improve them.

If you do not wish to have your data collected through Google Analytics, Google provides an opt-out browser add-on here.

Email Marketing

Email marketing is used to notify newsletter subscribers or current users of updates to our professional development services, such as workshop schedules, upcoming training, or supervision.

The information you provide to receive email marketing, including your name, occupation and email is processed by Mailchimp but controlled by us. The information remains encrypted, secured, and protected.

If you wish to opt-out of email marketing, you may utilise the ‘Unsubscribe’ link, located at the bottom of every email. You may also contact us in writing and request that your details are removed from the Mindstate Learning email marketing list. Marketing emails may contain beacons or other technologies that enable us to understand how people engage with our emails in order to improve them.

Making a Complaint

If you are not satisfied with how we have dealt with your personal information, you may wish to lodge a formal complaint about the use of, disclosure of or access to your personal information. We require any complaint to be made in writing to the Director of Mindstate Psychology Pty Ltd. We will determine who needs to address the issue and respond to your complaint within 30 days.

If our response is not satisfactory, you may wish to further your complaint with the Office of the Australian Information Commissioner. This can be done by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

Changes to the Policy

Mindstate Psychology reserves the right to update this policy periodically, and without prior notice to you, to reflect changes either within our practice or in accordance with relevant laws. Any changes to the policy will become effective upon publishing the updated version to the Mindstate website. Continuing to access Mindstate Psychology’s services after an updated version of this policy is published constitutes as acceptance of the revised policy. Mindstate Psychology will endeavour to provide notice about any significant changes to the policy.

Contacting Mindstate Learning

Mindstate Learning can be contacted by:

• Calling: +61 8 9450 1618
• Sending an email to: connect@mindstatelearning.com.au
• Sending a letter to: PO Box 393, South Perth 6951

The most up-to-date contact details are available on the Mindstate Learning website at mindstatelearning.com.au/contact.